IN USE / SUPPORT DESK
Loopy: Feedback becomes a ticket, then a fix.
Loopy is a support desk for small software teams. Every piece of feedback becomes a ticket the moment it arrives. It is tracked to a fix, and the person who sent it is told what happened.
What is notable
- Each report arrives with where it happened: the kind of device, the browser, and the page.
- Every ticket is routed to an owner and followed until it is resolved.
- Triage reads the code and the previews, never the customer's private records.
Where it is today
It runs our own support today and is not yet open to other teams.